RETURN POLICY

Last modified: November 14, 2025

In the rare case that you do not love your Potato Hugs products, here is our policy on returns:

• Eligible products can be returned within 10 days from the date of delivery.

• You can initiate a return by logging into your PotatoHugs.com account and raising a return request.

• To initiate a return:

  1. Log in to your account → Go to My Orders

  2. Click on Return for the item you want to return

  3. Fill in the required details and submit the return request

  4. You will receive a confirmation once your return is initiated

  5. After your return is approved and the product passes the quality check, we will process your refund

• Prepaid Orders: Refund will be issued to the same payment mode used during purchase.

• COD Orders: Refund will be provided as Store Credit on PotatoHugs.com.

• If your product arrives damaged or incorrect, please email us a photo of the damaged product along with the barcode within 48 hours of delivery.

• Not all products are eligible for returns. Items marked as Final Sale are not returnable.

• Returns will only be picked up once approved by our customer care team.

ADDITIONAL RETURN CONDITIONS 

• Unboxing video is mandatory.

• Return product packing video is mandatory.

• Refund/Exchange will be initiated only after quality check.

• No sale, no festive offers — best & same prices all year round.

EXCHANGE POLICY

• Exchanges can be initiated within 10 days of receiving your order.

• Exchange can be requested online through your PotatoHugs.com account in the My Orders section.

• Items must be unused, unwashed, and returned with original packaging & tags.

• You can exchange your order for a different size (subject to availability).

• Exchange option will be visible only for products eligible for return.

• If exchange is not possible due to size unavailability, you may proceed with a return instead.

• If there is a change in the product MRP, the exchange request may not be available.